Transformation From a Small Welded Wire Mesh for Concrete Store to a “1000-Employee” Team Serving Continuously 24/7
With the goal of finding an optimal solution, Mr. Tuyen – owner of Welded Wire Mesh for Concrete – understands that to maintain sustainable development, it is necessary to apply technology and digital transformation to serve customers more effectively. "I used to think, can we develop without hiring more staff? Can technology help us serve customers anytime, anywhere, without missing out on any business opportunities?" That question prompted Mr. Tuyen to find a solution that could help the store not only maintain but also grow strongly in the future.
Initial Difficulties and the Decision to Innovate
Before becoming a reputable brand in the welded wire mesh for concrete industry in Binh Duong, Mr. Tuyen faced many difficulties. His store operated during business hours and customers mainly came from the surrounding area. Although he had a stable customer base, Mr. Tuyen still wondered how to expand his influence and connect with more customers.
Difficulties When Unable to Reach Customers Outside Working Hours
Although the quality of the store's products and services was highly appreciated, serving only during business hours limited the ability to reach customers who wanted to buy welded wire mesh for concrete outside of business hours. "We received a lot of calls from customers outside of business hours, but couldn't answer in time, leading to missed business opportunities," Mr. Tuyen shared.
New Step Forward: Improving the Website and Creating a 24/7 “1000-Employee” Team
Realizing that relying only on the traditional business model could not help the store develop sustainably, Mr. Tuyen decided to look for improvement solutions to enhance customer service capabilities. The fact that the store was only open during business hours caused a major limitation in serving customer needs, especially those who had needs outside of working hours. Therefore, Mr. Tuyen clearly saw the importance of switching to an online sales format, operating 24/7, not limited by time and space. He wanted to create a system where customers could find and access the store anytime, anywhere.
Choosing MIMA as a Partner to Upgrade the Website and Expand the Market
Recognizing the need for change, Mr. Tuyen decided to find an optimal solution to improve the customer service process and expand the market. He decided to cooperate with MIMA to improve the website luoithephanbetong.com, not only to introduce products but also to create a powerful sales tool to help increase revenue and serve customers 24/7.
SEO Optimization and New Advertising Strategy
MIMA has implemented SEO standard website design, helping keywords such as "welded wire mesh concrete Binh Duong", "welded wire mesh" quickly appear in the top 1 Google. As a result, Mr. Tuyen's website easily reached customers not only in the area but also from other provinces and internationally.
Integrating a 24/7 Consulting Chatbot to Enhance Customer Service
One of the important changes was the integration of a 24/7 automatic consulting chatbot. This tool helps Mr. Tuyen's store always be ready to answer all questions and provide advice immediately, regardless of the time of day, helping not to miss any sales opportunities.
Unexpected Achievements: Website Becomes “1000 Employees” Serving Anytime, Anywhere
Thanks to outstanding improvements, Mr. Tuyen's website is no longer simply a tool to introduce products but has become "1000 employees" serving customers 24/7. These changes have helped Mr. Tuyen's store maintain continuous connection with customers, regardless of the time of day or night. The automatic system and optimization of important factors such as SEO top Google and advertising have helped him expand the market and increase his presence on online platforms.
Soaring Traffic and Continuous 24/7 Service
After the website was improved, the results exceeded expectations. Mr. Tuyen's website not only receives hundreds of visits every day but also has a constant stream of messages asking to buy products from customers, day or night.
Customers From Provinces and International Countries Come To
Not only domestic customers, but even customers from distant provinces and international countries can easily find his store. “Now I feel like I have a team of salespeople who never rest, always ready to serve customers immediately,” Mr. Tuyen happily shared.
From a Small Store to Expanding the National Market
Before cooperating with MIMA, Mr. Tuyen could only serve customers in the Binh Duong area and some neighboring provinces. His store operated within limited business hours, which limited development potential, even though the products and services always received satisfaction from customers. However, with the help of MIMA, Mr. Tuyen found a solution to not only maintain current customers but also expand the business scale without increasing personnel costs.
Without Increasing Personnel Costs, the Store Still Expands in Scale
With the help of MIMA, Mr. Tuyen not only maintained his loyal customer base but was also able to expand the market without hiring more staff. The website became a powerful marketing tool, helping him reach millions of potential customers nationwide and internationally, without being limited by space and time.
Bright Future and Continuous Expansion
With current success, Mr. Tuyen believes that his Welded Wire Mesh for Concrete store will continue to grow strongly in the future. From a small store in Binh Duong, he has been able to expand his operations to all provinces and increase revenue.
With the companionship of MIMA, Mr. Tuyen believes that the journey to turn the website into "1000 salespeople" will not stop in Binh Duong but will expand nationwide. With a smart marketing strategy and a solid foundation, Mr. Tuyen's store will have a bright and promising future.
Comprehensive SEO Service – Bringing Businesses to the Top of Google Sustainably
Not only stopping at the website, MIMA accompanies businesses throughout the comprehensive SEO journey, helping you build a solid foundation and sustainable growth on Google. MIMA specializes in full-package website design according to requirements, committing to:
- Beautiful interface, optimized user experience
- SEO standard from structure to content
- Responsive design – 100% mobile compatible
- Optimize page loading speed – increase user retention
- Integrate contact forms, Google Maps, lead collection forms
MIMA helps businesses reach the right potential customers through:
- Keyword, market, and competitor analysis
- Optimize content, images, speed, and web techniques
- Build SEO strategies according to industry, specific goals
- Track, measure, and adjust campaigns periodically
Contact Information:
- MIMA Trading and Service Company Limited
- Tax code: 0318672839
- Address: 31/3B Hamlet 43, Dong Thanh Commune, Ho Chi Minh City
- Hotline: 0909 035 333
- Email: info@mimadigi.com
- Website: https://mimadigi.com/
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