The Difficult Start of Ninh Thuan Taxi Service
Before Ninh Thuan Taxi became a strong brand in the transportation industry, Mr. Thao – the owner of the service – had to go through a challenging journey. In the early days, he only had a few taxis and mainly operated traditionally, relying on referrals from acquaintances and old customers.
Difficulties When Unable to Operate the Call Center Continuously
Each day, there were only a few calls from customers, mostly acquaintances, making the work quite monotonous. However, what worried Mr. Thao the most was at night, when customers needed a taxi urgently but didn't know where to find one to travel. “The most difficult time is at night, when customers need it urgently but don't know where to call. Many opportunities are missed because we cannot operate the call center continuously,” Mr. Thao shared.
The work continued like that, while many business opportunities were missed simply because he couldn't maintain a 24/7 customer support system. When he was sleeping, customers could find other services because they couldn't call a taxi. Although there was a team of drivers ready to serve, the lack of continuous online support prevented Ninh Thuan Taxi from fully utilizing its potential.
Breakthrough: Collaborating with MIMA to Upgrade the Website
After months of deliberation, Mr. Thao decided to look for a solution to change. In 2024, he decided to cooperate with MIMA to upgrade the website taxininhthuan.vn and improve business efficiency. He realized that only when his website was not only beautiful but also SEO optimized and supported customers anytime, anywhere, could Ninh Thuan Taxi overcome the immediate difficulties.
Effective SEO Strategy
MIMA helped Mr. Thao design an SEO-standard website, helping keywords such as "Ninh Thuan Taxi", "Phan Rang Taxi", "Taxi from Cam Ranh Airport to Ninh Thuan" climb to the top 1 of Google. With just a few optimization steps, his website was not only easy to find but also attracted a series of potential customers. He no longer had to rely on acquaintances to introduce him; customers came to him through online search engines.
Integrating a Fast Car Booking System with an Online Chatbot
In addition to SEO optimization, MIMA integrated a fast car booking system and an online chatbot into the website, helping customers book a taxi at any time, even at 2 a.m. This helped Mr. Thao serve customers 24/7 without having to have staff on duty at the call center all night. "Now, customers can book a car even when I'm sleeping. It feels great," Mr. Thao shared.
Success After 3 Months: Number of Car Calls Increased Significantly
Only 3 months after implementing the improvements on the website, the results were truly impressive. The number of car calls increased many times compared to before. Large airport transfer and tour contracts were signed even when Mr. Thao was sleeping. This is a great success not only for Ninh Thuan Taxi but also clear evidence of the powerful changes in the way of doing business.
Important Contracts Closed While Mr. Thao Was Sleeping
One of the most obvious changes is that customers can book a taxi 24/7 without having to worry about whether a taxi is available or not. “Now I feel like I have a team of 1000 people at the call center helping me receive all calls and requests from customers 24 hours a day without having to spend any additional personnel costs,” Mr. Thao happily shared.
Customers can directly access the website and easily book a taxi immediately. Even Mr. Thao receives notifications about new trips when he is sleeping. This brings a more comfortable and confident feeling in operating the service.
Ninh Thuan Taxi Develops Strongly with MIMA's Support
From Local Service to Inter-Provincial Expansion
With the support of MIMA, Ninh Thuan Taxi no longer only operates locally but has expanded throughout the province, and even developed inter-provincial routes. The website is not only a place where customers come to book a car, but has now become a powerful marketing tool to help Ninh Thuan Taxi build its brand.
With the integration of optimized features and an effective SEO strategy, Ninh Thuan Taxi has not only increased the number of car calls but also strengthened its position in the transportation industry in the area.
“1000 Sales Staff” Always Ready to Serve Customers
“Now, it feels like I have 1000 call center staff, receiving customers 24/24 without having to worry about personnel costs. This is a breakthrough, helping me expand and serve customers in the most optimal way,” Mr. Thao happily shared. He also noticed a clear difference in customer satisfaction when they can book a car easily and quickly, anytime, anywhere.
The Future of Ninh Thuan Taxi: Going Further
With current successes, Mr. Thao believes that Ninh Thuan Taxi will continue to develop and expand nationwide in the near future. His service will not only stop at providing car trips for tourists or airport transfers, but will also expand to other utility services, such as freight transport or taxi services for businesses.
With the support of MIMA, Ninh Thuan Taxi will certainly continue to break through and build an even stronger brand in the transportation industry. Mr. Thao's story is clear evidence of innovation and creativity in the way of doing business, and a lesson for those who are looking for opportunities to develop businesses in the digital age.
Overall SEO Service – Bring Businesses to the Top of Google Sustainably
Not only stopping at the website, MIMA accompanies businesses throughout the overall SEO journey, helping you build a solid foundation and sustainable growth on Google. MIMA specializes in full-package website design according to requirements, committing to:
- Beautiful interface, optimized user experience
- SEO standard from structure to content
- Responsive design – 100% mobile compatible
- Optimize page loading speed – increase user retention
- Integrate contact forms, Google Maps, lead collection forms
MIMA helps businesses reach the right potential customers through:
- Analyze keywords, markets and competitors
- Optimize content, images, speed and web techniques
- Build an SEO strategy according to industry, specific goals
- Monitor, measure and adjust campaigns periodically
Contact Information:
- MIMA Trading and Service Company Limited
- Tax code: 0318672839
- Address: 31/3B Hamlet 43, Dong Thanh Commune, Ho Chi Minh City
- Hotline: 0909 035 333
- Email: info@mimadigi.com
- Website: https://mimadigi.com/
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